FORMPIXO / TROUBLESHOOTING

Fix a photo, signature or upload problem.

Select the problem you see in your application form. Each guide explains what to check in the actual image file, how to try a fix in FormPixo and when to contact the application authority.

Open the image workspace

Choose the problem you are seeing

File size, dimensions and format are separate checks. Start with the message from the application portal, or look at the prepared file if the message is unclear.

01File sizePhoto rejected for being too largeCompare the real downloaded file with your notice, understand KB rounding and check for a minimum size.Read the fix ↗ 02Pixels and ratioThe dimensions are wrongCheck pixel width and height, understand why centimetres need DPI, and decide whether padding or cropping is suitable.Read the fix ↗ 03HandwritingThe signature looks fadedCompare with the original, check cleanup settings and choose a format that preserves thin strokes.Read the fix ↗ 04Portal errorsThe upload fails after selectionCheck the actual image format, possible damage, orientation and stale portal attachments.Read the fix ↗ 05Four-document packA document is missing from the ZIPFind an unreviewed or failed slot, then check what the validation manifest actually records.Read the fix ↗ 06Mobile imagesThe photo looks fine on the phoneConvert HEIC correctly, avoid screenshots of gallery previews and verify real output pixels.Read the fix ↗

Still unsure which fix applies?

Open the current official application notice and check the format, minimum and maximum file size, pixel dimensions and any live-camera requirement. FormPixo verifies the technical limits you enter, but the portal decides whether it accepts a file.

How to use FormPixo · Photo preparation · Signature preparation

Independent guidance: These pages do not publish exam-specific requirements. Use the authority's current notice for the actual limits.